“The Meaning of the Communication is the Response You Get, NOT What You Intend to Communicate”

Communication is one of the basic functions of management in any organization and its importance can hardly be overemphasized. You cannot have human relations without communication. However, good and effective communication is required not only for good human relations but also for good and successful business.

This 1-day workshop gives you an overview of the principles of effective communication in your workplace and the strategies used by powerful communicators.

Objectives

In this 1-Day workshop, participants will learn about:

• The power of effective listening and observation in communication
• Strategies of using the opposite party’s language to communicate
• Build rapport with anyone you come across

Outline

The workshop content is as follows:

• Powerful Principles of an Persuasive Communicator
• Sensory Acuity

      - Develop Sharp Observation Skills on Non-verbal communication

• Power of Perceptual Positions

      - Understanding human “filters”

      - Technique to view any communication scenarios at multiple perspectives

• Representational System

      - How our brain map our experience

      - The language of the brain

• Rapport Dynamics

      - Matching and Mirroring to gain rapport

      - Pacing and Leading to influence & persuade people

• Eye Accessing Cues

      - Understand how a person think through their eye movements

• Chunking

      - Technique for you to tune to another person’s frequency and build rapport rapidly

Methodology

Games, discussion groups, role plays, practical exercises and presentations will be used to enhance learning and encourage participation.

Who Should Attend

Professionals, managers, salespeople, trainers, educators, health practitioners and anyone who wished to build rapport with people, persuade and influence others.